VEILANCY
Services

Remote capacity built around your workflow.

Veilancy helps companies build remote teams across sales, support, technical support, and back-office operations. We provide core service models, but the final structure is customized around your tools, schedule, workflow, and success criteria.

Remote Sales Support

SDRs, appointment setters, outbound follow-up, lead qualification, CRM updates, meeting scheduling, pipeline hygiene, and sales admin support.

  • →Cold outreach and follow-up
  • →Lead qualification against your ICP
  • →CRM updates and pipeline hygiene
  • →Meeting scheduling and reminders
  • →Daily activity reporting

Customer Support

English- and Arabic-speaking support agents for tickets, live chat, email support, customer follow-ups, issue handling, escalation routing, and retention messaging.

  • →Tier 1 ticket handling
  • →Live chat and email coverage
  • →Customer follow-up
  • →Escalation routing
  • →Support documentation and reporting

Technical Support

Technically aware agents for software, hardware, product questions, structured troubleshooting, bug reproduction, user guidance, and escalation to internal teams.

  • →Troubleshooting flows
  • →Product knowledge support
  • →Bug reproduction and triage
  • →Hardware and software guidance
  • →Escalation coordination

Back-Office Operations

Admin support, data handling, workflow execution, CRM maintenance, account updates, reporting tasks, and operational coordination.

  • →Data and account updates
  • →CRM cleanup and maintenance
  • →Reporting and weekly digests
  • →Repetitive workflow execution
  • →Cross-tool admin support

Custom Operations Pods

If your workflow does not fit neatly into one category, Veilancy can structure a custom remote support pod around the role, coverage schedule, tools, reporting cadence, and quality standards required.

  • →Custom role design
  • →Day, night, overnight, or split-shift coverage
  • →Client-specific workflows
  • →Reporting and review cadence
  • →Scale-up path if the model works

Not sure which fits? Describe the workflow.

We'll review the scope and propose a practical starting point.

Build a Team