Terms of Use

By accessing or using veilancy.com you agree to these terms. If you do not agree, please do not use the site. If you are using the site on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.

We may update these terms from time to time. The version published here, with the date shown above, is the one that applies. Continued use after an update means you accept the revised terms.

• "Veilancy", "we", "us" — Veilancy, a managed remote operations company based in Amman, Jordan.
• "Site" — veilancy.com and its subdomains, forms, and public pages.
• "You" — any visitor, prospective client, or candidate using the Site.
• "Services Agreement" — a separate written contract signed by Veilancy and a client for delivery of services.

This Site describes Veilancy's managed remote operations service. Nothing on it is a binding offer, a quote, a warranty of results, a guarantee of availability, or legal, financial, or professional advice. Descriptions of process, staffing, timelines, and capabilities are general and may change.

Any engagement between Veilancy and a client is governed exclusively by a signed Services Agreement. Where this Site and that agreement differ, the signed agreement controls.

Submitting the pilot or contact form does not create a contract, reserve capacity, or oblige us to respond. Submitting a careers application does not create an offer of employment, an employment relationship, or a guarantee of an interview, and does not entitle you to feedback on the outcome.

We may decline any enquiry or application at our discretion, and we may stop responding to a thread that becomes abusive or that we believe is fraudulent or automated.

The Site is intended for business use by people aged 18 or over. You confirm that the information you submit is accurate and current, is yours to share, does not include another party's confidential material, and does not infringe anyone's rights. Misrepresenting your identity, employer, work history, or authority is a breach of these terms.

• Do not submit unlawful, misleading, defamatory, or abusive content.
• Do not attempt to access non-public areas of the Site, probe or scan its security, bypass authentication, or interfere with its availability.
• Do not upload malware, or content designed to disrupt, overload, or damage the Site or anyone using it.
• Do not scrape, mirror, bulk-collect, or text- and data-mine content from the Site, or use automated systems to submit forms.
• Do not use content from the Site to train machine-learning or generative models without our written permission.
• Do not use our contact details to send unsolicited marketing or recruitment offers.
• Do not impersonate Veilancy, our staff, or our clients, or imply an affiliation that does not exist.

Good-faith security research is welcome, but please contact us first and report findings privately rather than testing against live systems.

You keep ownership of what you submit. You grant Veilancy a non-exclusive, worldwide, royalty-free licence to store and use your submission for the purpose you sent it — evaluating an enquiry, assessing an application, or replying to you — as described in our Privacy Policy.

If you send us suggestions or feedback about our service or this Site, we may use them without restriction or obligation to you. Do not send us ideas you expect to be treated as confidential or compensated outside a signed agreement.

The Veilancy name, wordmark, logo, site design, written content, diagrams, and operating frameworks shown here belong to Veilancy or its licensors and are protected by intellectual property law. You may view and share links to the Site, and quote short extracts with attribution. You may not copy, adapt, resell, or use our material to build or market a competing offering without written permission.

Photography is used under the licence noted in each image credit and remains the property of its author. If you believe content on the Site infringes your rights, email us with the specific URL, a description of the work, and your contact details, and we will investigate and remove infringing material where appropriate.

Details you share with us while scoping a pilot are treated as confidential, disclosed only to Veilancy personnel who need them, and used only to evaluate and design that engagement. We are happy to sign a mutual NDA before a detailed discussion. This obligation does not apply to information that is already public, was lawfully known to us beforehand, or must be disclosed by law.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

Some engagements begin with a pilot deposit paid through a private, single-use payment link that we issue to a named contact. Those links expire, are not transferable, and are the only payment route we use — Veilancy will never ask you to send funds to a personal account, a cryptocurrency wallet, or an address given to you over the phone. If a payment request looks unusual, stop and email us to confirm it.

Online payments are handled by our payment provider acting as merchant of record. That provider issues the invoice, collects the amount due, and applies any sales tax, VAT, or GST required in your country; the price shown at checkout states whether tax is included. Where a withholding tax applies in your jurisdiction, amounts payable to Veilancy are grossed up so we receive the agreed sum, unless the signed Services Agreement says otherwise.

Fees for ongoing delivery, invoicing cycles, currency, late-payment terms, and any credits are set exclusively in the signed Services Agreement. Nothing on this Site is a quote or a binding price.

A pilot deposit secures scoping, recruitment, and onboarding work that begins immediately, so it is applied against the first invoice of the engagement rather than held as a separate balance. If we decline to proceed, or we cannot staff the pilot as scoped, the deposit is refunded in full to the original payment method.

If you cancel before onboarding begins, we refund the unused portion after deducting work already performed. Once a pilot is live, cancellation and notice are governed by the signed Services Agreement. Statutory cancellation or withdrawal rights that apply to you as a consumer are unaffected, and duplicate or mistaken charges are refunded in full on request.

Parts of this Site — the client payment pages, the staff workspace, and the administrative area — are private and available only to invited users. Credentials and invitation links are personal, must not be shared, and must be reported to us immediately if lost or exposed. You are responsible for activity carried out under your credentials, and we may suspend access without notice where we suspect compromise or misuse.

Veilancy invests substantially in recruiting, vetting, and training its people. During an engagement and for twelve months afterwards, a client agrees not to solicit or directly engage a Veilancy team member introduced through us, except with our written agreement or under the buy-out terms of the signed Services Agreement. General public advertising not aimed at our team is not a breach. Nothing in this section restricts an individual's freedom to choose their own employment where local law protects it.

Some parts of our workspace and support tooling are AI-assisted, and some features are released as previews. AI output can be wrong, incomplete, or out of date; it is reviewed by a person before it is relied on for a client decision, and it is never the sole basis for an outcome that affects you. Preview features are provided without warranty and may change or be withdrawn.

When you contact us or submit a form, you consent to receiving related communications by email, and you agree that electronic records and agreements satisfy any requirement that communications be in writing. Transactional replies about your enquiry or application are not marketing; you can ask us to stop marketing contact at any time.

The Site links to third-party services such as our social profiles, and relies on third-party hosting and email providers. We are not responsible for their content, terms, availability, or privacy practices, and a link is not an endorsement.

We work to keep the Site accurate and available, but it is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Content may change or be removed without notice, and we do not warrant uninterrupted, secure, or error-free access.

To the fullest extent permitted by law, Veilancy and its officers, employees, and contractors are not liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, business, or data, arising from or connected to your use of this Site — even if we were advised such loss was possible.

Our total aggregate liability arising from the Site is limited to USD 100, or the minimum amount permitted by applicable law if that is higher. Liability under a signed Services Agreement is governed by that agreement instead. Nothing here limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

You agree to indemnify Veilancy against claims, losses, and reasonable legal costs arising from your breach of these terms, your misuse of the Site, or content you submit that infringes a third party's rights or applicable law.

We are not responsible for delay or failure caused by events beyond our reasonable control, including infrastructure or provider outages, network failures, cyberattacks, strikes, natural events, or acts of government.

We may restrict or block access to the Site, or remove submitted content, if we reasonably believe these terms have been breached or that access is being used to harm the Site, our clients, or other users. Sections that by their nature should survive — intellectual property, confidentiality, disclaimers, liability, indemnity, and governing law — continue to apply after access ends.

You confirm that you are not located in, or acting on behalf of a party in, a jurisdiction subject to comprehensive trade sanctions that would make your use of this Site unlawful, and that you are not a person with whom we are legally prohibited from dealing.

Veilancy operates a zero-tolerance position on bribery, kickbacks, and facilitation payments, and complies with Jordanian anti-corruption law, the U.S. Foreign Corrupt Practices Act, and the UK Bribery Act as they apply to our dealings. You agree not to offer or accept anything of value intended to improperly influence a decision connected to Veilancy.

Our people are engaged lawfully, paid on time, and work under Jordanian labour law. We prohibit forced labour, child labour, and human trafficking anywhere in our operations or supply chain, and expect the same standard from clients and vendors. Report a concern confidentially to contact@veilancy.com; we do not retaliate against anyone who raises one in good faith.

We build this Site to meet WCAG 2.2 Level AA as a working standard, including keyboard operability, visible focus, colour contrast, and screen-reader labelling, and we test it as it changes. If any part of the Site is difficult to use with assistive technology, email us and we will fix it and provide the information you needed in another format in the meantime.

These terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law rules, and the courts of Amman have exclusive jurisdiction — unless a signed Services Agreement states otherwise for that engagement, or mandatory consumer law in your country of residence gives you the right to bring a claim locally.

Before starting proceedings, please contact us so we can try to resolve the matter directly.

Nothing in these terms removes a right you hold under the mandatory law of the country you live in. If you are a consumer in the European Union, the United Kingdom, Australia, or Canada, your statutory guarantees and your right to bring proceedings in your local courts remain intact, and the disclaimers and liability caps above apply only to the extent that law allows. EU residents may also use the European Commission's online dispute resolution platform, although we would prefer to resolve matters with you directly.

Where a client is contracting through a signed Services Agreement, that agreement's governing law, venue, and dispute clauses replace this section for that engagement.

Veilancy is established and operates in Amman, Hashemite Kingdom of Jordan, and acts as the data controller for personal data collected through this Site within the meaning of Jordan's Personal Data Protection Law No. 24 of 2023 (the “PDPL”). The controller can be reached at contact@veilancy.com.

• Personal data is processed lawfully, fairly, and transparently, on a basis the PDPL permits — prior consent, a contract or pre-contractual step you request, a legal obligation under Jordanian law, or a legitimate interest that does not override your rights.
• If you are in Jordan, you may request to be informed about the processing of your data, to access it and obtain a copy, to correct or complete it, to have it erased when it is no longer needed or you withdraw consent, and to restrict or object to processing in the cases the law provides. Withdrawing consent does not affect processing already carried out.
• Your data is transferred or stored outside Jordan only where the destination offers adequate protection under the PDPL or under a safeguard or exception the law allows, with any approvals the competent authority requires.
• You may complain to the Personal Data Protection Council and the competent unit at the Ministry of Digital Economy and Entrepreneurship. Nothing in these terms limits a right you hold under the PDPL, and the Jordan annex in our Privacy Policy forms part of this section.

Formal notices to Veilancy should be sent to contact@veilancy.com and are effective on the next business day in Amman. Notices to you are sent to the email address you provided and are effective when sent. Keep your contact details current; a notice sent to a stale address still counts as delivered.

• Entire agreement. These terms and the Privacy Policy are the whole agreement about your use of the Site, and replace earlier statements about it.
• Severability. If a provision is unenforceable, the rest remains in force and the provision is applied to the maximum extent permitted.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign these terms; we may assign them as part of a reorganisation or acquisition.
• No agency. Nothing here creates a partnership, joint venture, employment, or agency relationship.
• No third-party rights. No one other than you and Veilancy may enforce these terms.
• Language. The English version of these terms prevails over any translation.

Questions about these terms: contact@veilancy.com.